Frequently Asked
Questions
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We currently serve the entire Greater London area, as well as Birmingham, Manchester, and Bristol. If you're unsure whether we cover your postcode, just drop us a message and we'll confirm within a few hours.
Yes — FreshoraCleaning is fully insured with £2 million public liability cover. All our staff are DBS-checked, trained, and employed directly by us. You can request a copy of our insurance certificate at any time.
Getting a quote is easy. Simply use our online booking form, call us on +44 7737 749063, or send us a WhatsApp message. We'll respond with a transparent, itemised quote — no hidden fees, ever.
Not at all. Many of our clients share a key or entry code with us so we can clean while they're at work. All keys are stored securely and logged — your home and its contents are in safe hands.
We recommend booking 48 hours in advance for regular cleans. For deep cleans, move-out cleans, or large commercial jobs, 3–5 days' notice is ideal. We always try to accommodate last-minute requests where possible.
Yes. You can reschedule or cancel free of charge up to 24 hours before your appointment. Cancellations within 24 hours may incur a small fee. You can manage everything through our online portal, by phone, or WhatsApp.
Absolutely. We offer weekly, fortnightly, and monthly plans at discounted rates. Regular clients get a dedicated cleaner assigned to them so they get to know your space and preferences.
Our deep clean covers everything in a standard clean plus: inside ovens and fridges, behind appliances, inside cupboards, limescale removal, skirting boards, window sills, and thorough bathroom sanitisation. It's ideal for move-ins, move-outs, or a seasonal refresh.
Yes — we specialise in commercial cleaning for gyms, hotels, offices, schools, grocery stores, and apartment buildings. Commercial cleans are fully customised to your space, schedule, and hygiene requirements. We can work outside business hours so we never disrupt your operations.
Yes, our teams arrive fully equipped with professional-grade tools and eco-friendly products. If you have a preference for specific products or have allergies, just let us know at the time of booking and we'll accommodate.
Our pricing is based on the size of your property (number of bedrooms/rooms), the type of clean, and frequency. We provide a fixed price upfront — you'll always know exactly what you're paying before we arrive. No surprises.
We accept all major credit and debit cards, bank transfer, and PayPal. For recurring plans, we set up a simple monthly direct debit. We never charge your card without prior confirmation.
Yes — weekly cleans get 15% off, fortnightly 10% off, and monthly 5% off. We also have a referral programme: refer a friend and you both receive £20 off your next clean.
Every single member of our team undergoes an Enhanced DBS check before their first day. We also conduct in-person interviews, provide full in-house training, and carry out regular performance reviews so our standard never slips.
For recurring cleans, we assign you a dedicated cleaner so they can learn your preferences and routine. In cases of illness or holiday, we'll always notify you in advance and introduce a vetted replacement.
Yes. We use certified eco-friendly, non-toxic products that are completely safe for children, pets, and allergy sufferers. Our product range is biodegradable and free from harsh chemicals like bleach and ammonia unless specifically requested.
We're committed to reducing our environmental footprint. We use concentrated, refillable products to cut plastic waste, operate fuel-efficient vehicles, and are working toward a fully carbon-neutral operation by 2027. We're certified by the Green Cleaning Association.
Yes — all our cleaning cloths are high-grade microfibre, laundered between every job at high temperature. We use colour-coded cloths per area to prevent cross-contamination and maintain hygiene standards.